What you do

You work in the division Health & Benefits Claims Germany. We deal with processing of demanding health insurance cases in Germany and abroad. With a great deal of interest in medical matters in contact with customers, we enable professional processing. From the initial correspondence to the conclusion, including the examination of recourse options. We work in a specialized team and use a global network of providers, doctors and other experts.

Your key responsibilities:

Examination of insurance cover including pre-claims and premium check

Examination of entitlement to benefits in accordance with the terms and conditions of insurance

Assessment of medical facts and diagnoses

Settlement and payment of the service entitlement to our customers

Written correspondence with our customers

Conducting customer-oriented telephone calls

Examination and assessment of recourse claims

Assumption of special tasks (by arrangement), e.g. examination and assessment of emergency call damage within the framework of an interface to the emergency call centre

Collaboration within the team and across other departments

What you bring:

Completed training as a social security clerk, health care clerk, medical assistant or comparable training

Experience in the use of MS Office and other IT systems

Very good knowledge of German language (C1) as well as good written and spoken English skills

Strong customer orientation

High motivation and willingness to learn

Communication and teamwork skills

Please note that the working schedule will be from Monday to Friday, standard working hours.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.