Job description / Role

Job Type: Full Time

Job Location: Saudi Arabia

Nationality: Any Nationality

Salary: Not Specified

Gender: Not Specified

Arabic Fluency: Fluent

Job Function: Healthcare

Company Industry: Healthcare, Hospital & Medical Services

This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth

Client Details

A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia.

The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model.

Description

Operational Management

* Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery

* Manage patient flow, scheduling, and resource allocation to optimize utilization

* Ensure high standards of patient experience and service quality

* Support clinic setup, soft openings, and continuous operational improvements

Clinical Coordination

* Act as a liaison between management and medical teams

* Collaborate with physicians on clinical workflows and case discussions (non-practicing role)

* Support implementation of clinical protocols and quality standards

Team Leadership

* Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel

* Oversee workforce planning, performance management, and staff development

* Build a strong, collaborative, high-performing team culture

Financial & Performance Management

* Own and drive clinic performance, including P&L responsibility

* Monitor KPIs such as patient volumes, service utilization, and operational efficiency

* Identify and implement initiatives to improve revenue and control costs

Compliance & Regulatory

* Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia

* Manage licensing, audits, and regulatory requirements

* Maintain relationships with relevant authorities and insurance stakeholders

Stakeholder Management

* Build and maintain relationships with government entities and insurance providers

* Collaborate with internal leadership and head office teams

Job Offer

The role offers a competitive salary with benefits as per the law.

Requirements:

A successful Clinic Operation Manager should have:

* Bachelor's degree in a medical or healthcare-related field (Master's preferred)

* Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings

* Saudi nationals preferred

* Arabic language skills are mandatory

* Proven experience managing a large outpatient healthcare facility

* Strong understanding of healthcare regulations and accreditation in Saudi Arabia

* Experience managing large, multidisciplinary teams

* Exposure to P&L / revenue responsibility

* Excellent leadership and stakeholder management skills

* Currently based in Dammam or willing to relocate

Key Demographic Requirements - applicants must be:

Fluent Arabic Speaker