Job Description

The Air Station (part of Easmed Group) is seeking a Clinical Application Specialist to support our Sleep portfolio in a retail environment. This role combines clinical expertise, customer interaction, and product training, ensuring patients and healthcare professionals receive high-quality support in sleep and respiratory therapy.

You will play a key role in guiding patients, supporting therapy outcomes, and driving product adoption, while also contributing to retail operations and customer experience.

Location: Novena Square

Working hours: Monday-Friday 10am-8pm // Weekends 10am-6pm (5 days/week)

Key Responsibilities

Clinical Support & Therapy Management

Provide professional guidance on the use of sleep and respiratory devices to patients and end users

Support sleep therapy cases in accordance with product usage guidelines, infection control, and patient safety standards

Assist healthcare professionals and patients throughout the diagnostics and therapy process

Provide on-call support when required

Training & Education

Develop and deliver training for healthcare professionals, allied health personnel, patients, and internal sales teams

Prepare training materials and competency assessments in collaboration with Product and Sales teams

Conduct in-service training to ensure confidence and competency in product usage

Sales & Field Support

Partner with the Sales team during visits to demonstrate product usage and provide clinical credibility

Support diagnostics and therapy cases on-site, offering guidance to both customers and staff

Identify business opportunities through customer interactions and share leads with the Sales team

Retail & Customer Experience

Attend to walk-in customers, provide product recommendations, and educate them on sleep health and therapy options

Demonstrate product usage, support device setup, and handle basic troubleshooting and after-sales inquiries

Maintain a professional retail environment and support daily operations such as stock coordination

Continuous Improvement

Support diagnostics and therapy management improvement initiatives

Contribute to process improvements to enhance efficiency and customer experience

Requirements

Diploma or Degree in Nursing, Biomedical Engineering, Life Sciences, or a related field

Minimum 2 years of relevant experience in the medical or healthcare sector

Prior experience in a patient-facing or retail environment is an advantage

Strong interpersonal and communication skills, with the ability to engage both patients and healthcare professionals

Comfortable conducting training and presentations

Customer-focused with a compassionate and professional approach

Ability to work independently and collaboratively in a team environment

Strong problem-solving skills and attention to detail

Willingness to work retail hours, including weekends and public holidays