Primary job responsibilities

Leads the development, implementation, and evaluation of the annual strategic plan and ensures effective mechanisms for the involvement of the divisions leadership team in decision making.

Provides strategic leadership in facilitating compliance with operational standards and regulations through assessment and monitoring of pharmacy practices, processes, and systems.

Leads the application of digital and artificial intelligence to support innovative pharmacy services.

Responsible for all operational aspects of the inpatient and outpatient pharmacy including leading and continuously enhancing the effectiveness of patient and provider access functions for the Cleveland Clinic.

Plans, implements, and manages the provision of pharmaceutical care in all pharmacies and patient care areas.

Coordinates operations among pharmacies and patient care areas to ensure appropriate levels of program offerings, access, and consistent levels of service quality, regulatory compliance, and financial performance.

Ensures the cost-effectiveness of pharmacy service provisions and operations throughout CCAD.

Ensures consistent compliance with applicable legislative, regulatory, and/or accreditation standards relating to pharmaceuticals within pharmacies and other patient care areas.

Enables the appropriate placement, facilitation, and expedition of all pharmacy flow transactions including direct and emergency patient admissions and transfers in accordance with established clinical standards.

Oversees the preparation and dispensing of medications.

Develops standards and takes necessary actions to ensure the consistency and quality of pharmaceutical care and customer service.

Works with patients and professional staff to design and implement therapy plans to produce specific therapeutic outcomes for patients.

Manages purchasing activities to ensure adequate supplies and drug inventory adhering to regulatory and financial compliance.

Ensures adequate staffing levels to provide safe and effective pharmacy services.

Reviews and advocates changes jointly with Quality Management team on how to implement them and provide training tools and techniques to enable caregivers to achieve quality standards and practice in a safe manner.

Contributes to the development of the strategic and operational planning across CCAD in line with regional healthcare strategy and Health Authority, Abu Dhabi.

Works closely with hospital administration, physicians, and other key stakeholders to identify new and emerging approaches to enhancing pharmacy access for patients. Responsible for executing the overall direction and strategy to build strong centralized support teams.

Organizes functions of department through appropriate assignment of responsibilities, delegation of authority, and overall direction of workflow processes.

Supports recruitment activities including candidate screening, participating in interview selection, and the onboarding of new staff. Active participant in retention activities.

Develops and sustains documented evidence of performance and maintenance of skills and competencies consistent with the position.

Performs other duties as assigned.

Education

Bachelor's degree from an accredited college of pharmacy is required.

Master's degree of a related clinical degree or in a healthcare/management/administration field is required.

PharmD degree is preferred.

Certifications

Current national license is required.

Work experience

Fifteen years of progressively responsible leadership experience in pharmacy with a minimum of ten years experience as a hospital pharmacist and a minimum of three years experience in a senior position in a tertiary acute care hospital is required.

Experience leading and influencing peers in an organization and inspiring others to achieve organizational goals.

Proven capability with implementing successful change initiatives in a large healthcare setting.

Managerial and/or supervisory experience is required.

Experience handling large budgets.

Job specific skills and abilities

Ability to coordinate, make decisions, and meet deadlines in a detail-oriented manner.

Strong oral and written communication skills.

Ability to speak and write in English is required.

Proficiency with Microsoft Office suite.

Physical requirements

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC, and operate basic office equipment; normal or corrected vision and hearing; operate audiovisual equipment used during training programs; physically move, lift, and carry training equipment and materials; mobility sufficient to visit with departments or employees throughout CCAD; stand in front of an audience for up to eight hours a day; and lift up to 30 lbs.

Equal opportunity and compliance

The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all caregivers and applicants for employment in a drug-free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran, or any other characteristic protected by law.

Required experience

Director level experience.

Key skills

Fiscal management

Fundraising

Assisted living

Management experience

Hospice care

Nonprofit management

Operations management

Strategic planning

Budgeting

Grant writing

Leadership experience

Public speaking