Key responsibilities / what you do:

Provide case management for complex and/or high cost cases and report to senior management.

Drive cost containment strategy towards the achievement of the targeted loss ratio.

Manage and provide medical support/expertise to tailored services.

Contribute to substantial collaboration across global doctors team.

Ensure best practices of case management in line with globally/internationally recognized and regional protocols.

Assist with the maintenance and expansion of the panel of medical providers in certain regions. This includes the development of financially advantageous contractual relationships with these providers. The emphasis will be upon delivering competitive volume pricing, procedure pricing, package pricing, fixed discounts expressed as a percentage of the final bill, etc., through various cost containment strategies.

Ensure that all existing operating service standards are consistently met and devise strategies to improve these further.

Develop and maintain good working relationships with all departments and support them according to their needs.

Support a team of medical professionals for medical case management.

Quality focus to all aspects of the work.

Any other ad hoc projects and administrative tasks as and when required.

AI readiness

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Key requirements / what you bring:

Bachelor of Medicine.

3+ years clinical experience.

Insurance sector or assistance experience desirable.

Strong knowledge of Microsoft Office (Excel, Word).

Strong knowledge on global medical infrastructure.

Strong problem solving and prioritization skills.

Strong analytical skills and ability to report to all levels.

Must be a self-starter and able to multitask.

Ability to work independently and as part of a team.

Excellent interpersonal skills with demonstrated ability to communicate effectively and influence at all levels.

How we hire

We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

AI and emerging technologies

AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.

By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.