Job Responsibilities

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services.

Client Management

Manage home care client data base to ensure completeness and accuracy.

Process home care referrals through AIC referral system as point of liaison.

Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.

Perform basic assessment of care needs for home care clients and conduct home visits where required.

Coordinate internal and external referrals of services required (e.g. referring home personal care client for home nursing or medical social worker).

Coordinate with volunteers to engage home care clients meaningfully.

Respond to complaints and feedbacks from clients and next-of-kin.

Administrative duties

Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc.

Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment.

Check and verify invoices based on the services rendered every month.

Submit relevant data to ILTC and finance department for processing of invoices every month.

Collect relevant and accurate data for reporting to management and regulatory authorities.

Participate in project work (e.g. quality improvement within department/organisation) to improve the quality of care and services to patients.

Any other duties as assigned by reporting officer.

Job Requirements

At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred.

At least 3 year of working experience in ILTC sector.

Able to use local languages and dialects.

Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills.

Excellent time management skills, well organised and outcome focused.