JOB DESCRIPTION:-

Pediatric Care Coordinator & Triage Nurse

Department: Pediatrics

Reports To: Director of Pediatrics

Work Location: Onsite

Position Type: Part-Time

Position Summary

The Pediatric Care Coordinator & Triage Nurse plays a critical role in supporting pediatric providers by delivering safe, timely clinical triage services and coordinating patient care across the continuum. This position serves as a key liaison between providers, patients, families, and external care partners to ensure efficient communication, accurate documentation, and a high-quality patient experience.

This role is responsible for assessing patient symptoms via phone and electronic communication, coordinating follow-up care, managing clinical documentation workflows, and supporting continuity of care initiatives. By centralizing triage and coordination activities, this position enables providers to focus on direct patient care while ensuring patients and families receive timely clinical guidance and support.

Essential Functions & Responsibilities

Clinical Triage & Patient Communication

Perform telephone triage for pediatric patients utilizing established clinical protocols, evidence-based guidelines, and nursing judgment

Assess patient symptoms and determine appropriate level of care including:

Home care guidance

Scheduling of office visits

Urgent care referral

Emergency escalation

Provide clear, compassionate, and accurate guidance to parents and caregivers

Identify and escalate high-risk or complex clinical concerns to providers in a timely manner

Document all patient interactions accurately and thoroughly within the electronic medical record (EMR)

Ensure documentation supports continuity of care and meets clinical compliance standards

Support patient education related to treatment plans, medications, and follow-up care instructions

Care Coordination

Coordinate referrals, diagnostic services, specialist appointments, and follow-up care

Track and manage care plans for patients with chronic, complex, or ongoing medical needs

Support preventative care initiatives and outreach efforts

Serve as a liaison between families, providers, specialists, and external care teams

Assist with care gap closure initiatives and population health outreach efforts

Monitor and support completion of ordered labs, imaging, and specialty consultation

Clinical Administrative Support

Manage completion and processing of school, camp, sports physical, medication authorization, and other clinical forms

Ensure accuracy, completeness, and timely turnaround of all clinical documentation requests

Coordinate provider review and signature of required documentation

Maintain organized workflows for incoming clinical requests, records, and patient documentation

Support provider message management to ensure timely response to patient communications

Operational & Workflow Support

Partner with Front Office, Medical Assistants, and Call Center teams to ensure proper routing of clinical patient concerns

Assist in maintaining efficient workflows for patient messaging, triage requests, and follow-up care coordination

Identify workflow inefficiencies and recommend process improvements to improve patient experience and provider efficiency

Support implementation of clinical initiatives and process improvements across the pediatric department

Maintain confidentiality and compliance with HIPAA and organizational policies

Qualifications

Required

Active Registered Nurse (RN) license or Licensed Practical Nurse (LPN) license in good standing will be considered

Minimum 2 years of pediatric or family medicine

Demonstrated experience performing clinical triage or patient care coordination

Strong clinical assessment and critical thinking skills

Experience working within an Electronic Medical Record (EMR) system

Strong organizational and time management skills

Excellent written and verbal communication skills

Preferred

Pediatric triage experience in outpatient or call-center environment

Experience with Epic EMR platform

Experience supporting multiple providers within a group practice

Knowledge of preventive care guidelines and care coordination best practices

Work Environment & Physical Requirements

Fast-paced clinical environment supporting multiple pediatric providers

Requires ability to prioritize effectively and respond to urgent clinical patient needs

High volume of phone and electronic communication

Requires prolonged periods of sitting, computer use, and phone communication

May require occasional standing, walking, and light lifting of materials up to 15 lbs

Core Competencies

Clinical Excellence

Ability to assess patient symptoms, apply clinical protocols, and exercise sound nursing judgment in a fast-paced environment.

Patient & Family Communication

Demonstrates empathy, professionalism, and clarity when communicating with parents and caregivers.

Attention to Detail

Ensures accuracy in documentation, patient records, and care coordination activities.

Organization & Follow-Through

Effectively manages multiple priorities while maintaining consistent follow-up on patient needs.

Collaboration

Works effectively with providers, clinical staff, and administrative teams to support coordinated patient care.

Accountability

Takes ownership of responsibilities and demonstrates reliability in completing tasks accurately and timely.

Position Impact

This role is essential to ensuring safe, coordinated, and efficient pediatric care delivery. By centralizing triage and care coordination functions, the Pediatric Care Coordinator & Triage Nurse improves patient access, enhances provider efficiency, and supports a consistent, high-quality patient experience and overall operational excellence across Prestige Medical Group.

Requirements added by the job poster

• Accept a background check

• Working in an onsite setting

• Accept a drug test

Set alert for similar jobs

Pediatric Care Coordinator And Triage Nurse, Georgia

Off

About the company

Prestige Medical Group of Georgia

118 followers

Follow

Medical Practices

•

51-200 employees

•

20 on LinkedIn

OUR OFFICES:

Jasper: 51 Gordon Rd, Jasper, GA 30143; 706-692-9768

Canton: 3755 Sixes Rd, Suite 300, Canton, GA 30114; 706-692-9768

Pediatrics: 49 Gordon Rd, Suite 103, Jasper, GA 30143; 706-692-9768

Roswell: 12020 Etris Rd, Suite B110, Roswell, GA 30075; 706-692-9768

Rome: 415 E, 2nd Ave, Rome, GA 30161; 706-692-9768… more

Interested in working with us in the future?

Privately share your profile with our recruiters – you’ll be noted as expressing interest for up to a year and be notified about jobs and updates. Learn more

I’m interested

Show more