Operational:

To massage clients maintaining the clients comfort at all times.

Perform all body treatments, as certified or trained to do so.

Be on time for appointments and thoroughly review appointments after completing each massage.

Keep work area clean and neat at all times.

Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required or needed.

The ability to courteously interact and answer all facility related questions with members and guests.

Perform loofah treatments and herbal wraps as required.

Assist in the co-ordination of body tech services with other spa programmes.

Ensure current trends in body treatment industry.

Serve as catalyst to promote spa services to members and hotel guests.

Maintain current professional licenses.

Report dysfunctional equipment to the spa manager.

Work with the body techniques team leader in the formulation of plans for projects and other areas.

Ensure individual is well versed in all aspects of the spa's operations i.e. business telephone usage, guest relations, spa services (massage, loofah, facial, etc.), retail sales.

Assist in the operations of all spa departments as required:

Fitness

Facility operations

Receptions

Sales and marketing

Financial:

Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.

To ensure efficient billing of service to clients.

Guest service:

To ensure the facility is in peak condition at all times (operations and cleanliness).

To ensure guest or member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

Administration:

Adherence to standard operating procedures manual.

To maintain inventory of supplies for the operations of the treatment rooms.

To maintain accurate records as required by provincial regulations.

To attend weekly or monthly departmental communication meetings.

Follow and ensure that all employees follow all safety procedures and practices.

Adherence of departmental emergency procedures and safety manual.

Ensure all departments adhere to all safety practices of Park Hyatt.

Maintain equipment for body techniques and personal equipment is in safe working order.

To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.

Responsible for understanding all spa departments training in pertinent emergency procedures and ensuring all departments are well versed in salon operations (cross training).

To ensure all employees adhere to all hotel standards as stated in the employee handbook.

To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

General:

To understand and strictly adhere to the rules and regulations established in the associate handbook and the hotel's policy on fire, hygiene, health and safety.

To report for duty punctually wearing the correct uniform and nametag at all times.

To maintain a high standard of personal appearance and hygiene at all times.

To maintain a good rapport and working relationship with staff in the outlet and all other departments.

To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.

To respond to changes in the rooms function as dictated by the industry, company and hotel.

Occasional duties:

To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Minimum of 2 years' experience working as spa therapist within the hotel industry.