Key responsibilities

Guest experience & bodywork services:

Deliver a wide range of spa treatments including massage, body therapies, and signature Miraval treatments with professionalism, attentiveness, and personalized care.

Conduct thorough pre-treatment consultations to ensure safety, comfort, and customization aligned with guest needs and goals.

Incorporate breathwork, mindfulness cues, or guided relaxation where appropriate to enhance the guest's sense of presence and awareness.

Provide thoughtful aftercare recommendations, supporting each guest's continued well-being beyond the treatment room.

Foster a calm, compassionate, and respectful environment, ensuring that every guest feels seen, supported, and fully at ease.

Operational standards & cleanliness:

Prepare treatment rooms with intention and precision, ensuring cleanliness, organization, and ambiance in alignment with Miraval standards.

Maintain all spa equipment, linens, and tools in excellent condition, ensuring compliance with health and hygiene protocols. Any issues should be reported immediately to the relevant department.

Stay up to date with internal protocols and safety practices, including the correct use of products and guest documentation systems.

Assist with inventory management, restocking supplies, and supporting spa operations as needed.

Follow the working schedule diligently and respect the timing of all treatment services. Support the team in delivering seamless service by coordinating with all spa team members on bookings, service delivery, room setup, and restocking of necessary items.

Professional excellence & development:

Continuously refine and expand treatment skills through participation in Miraval's in-house education, certifications, and development programs.

Stay informed on emerging trends in spa therapies, wellness techniques, and mindful bodywork practices.

Contribute to a collaborative team culture by sharing knowledge, supporting colleagues, and participating in team meetings or cross-department wellness events.

Represent the Miraval brand with warmth, professionalism, and a strong sense of purpose.

Foster strong guest relationships by providing personalized, memorable experiences, and actively contribute to maintaining high guest satisfaction and positive reviews across social media and feedback platforms.

Revenue generation & guest upselling:

Offer informed, personalized recommendations for additional spa services, wellness sessions, and retail products that support guest goals.

Collaborate with spa, fitness, and wellness teams to cross-promote complementary experiences, enhancing the guest's holistic journey.

Support the achievement of spa revenue targets through service excellence, thoughtful upselling, and consistent guest engagement.

Demonstrate deep knowledge of the spa menu, Miraval philosophy, and overall resort offerings to guide guests seamlessly through their wellness experience.

Qualifications

Certified massage therapist or equivalent license recognized in the country of origin and/or Saudi Arabia.

Minimum 2 years' experience in luxury spas, wellness retreats, or hospitality environments.

Skilled in a range of techniques including Swedish, deep tissue, Thai, aromatherapy, facial and body treatments.

Experience with holistic or wellness-based bodywork modalities (e.g., reflexology, lymphatic drainage, prenatal massage) is an advantage.

Proficiency in English; Arabic language skills are a plus.

Knowledge of anatomy, contraindications, and professional draping standards.

Additional certifications in wellness practices (e.g., mindfulness, salon services, meditation, yoga, nutrition) are considered an asset.

Skills & attributes

Warm, respectful, and attentive presence with strong guest communication skills.

Exceptional bodywork skills paired with intuitive guest care and responsiveness.

Detail-oriented, organized, and dependable in all aspects of spa operations.

Comfortable working both independently and within a cross-functional wellness team.

Passionate about wellness, service excellence, and contributing to a transformative guest experience.

Emotionally intelligent, grounded, and able to hold calm and professional space for a wide range of guest needs.