Job description

Operational supervision & quality assurance:

Deliver a full range of spa treatments including massages, facials, body therapies, and wellness rituals in accordance with approved protocols.

Ensure treatment rooms are prepared, sanitized, and set up to the highest standards prior to each service.

Maintain proper handling, storage, and usage of spa products, linens, and equipment.

Ensure all equipment is clean, safe, and functioning, reporting any maintenance issues promptly.

Adhere strictly to treatment standards, timing, and service quality benchmarks.

Guest experience & service excellence:

Provide personalized and professional spa experiences aligned with Raffles emotional luxury and Fairmont service excellence.

Conduct guest consultations to understand preferences, health conditions, and wellness goals.

Ensure every treatment reflects attention to detail, comfort, and relaxation.

Maintain a calm, discreet, and welcoming presence throughout the guest journey.

Address guest feedback or concerns promptly and support service recovery where required.

Team collaboration & support:

Work collaboratively with wellness curators, fitness instructors, and spa team members to ensure seamless service delivery.

Participate in daily briefings to stay informed on guest profiles, VIP arrivals, and operational priorities.

Support team members during peak periods to maintain smooth operations.

Contribute to a positive team environment focused on excellence and professionalism.

Coordination & communication:

Coordinate with spa reception and relevant departments to ensure accurate scheduling and guest readiness.

Communicate guest preferences, special requirements, and feedback effectively.

Assist in preparing for special wellness experiences, packages, and guest requests.

Commercial & financial performance:

Promote and recommend spa treatments, wellness programs, and retail products suited to guest needs.

Support upselling and cross-selling opportunities to enhance guest experience and revenue.

Ensure accurate recording of treatments and adherence to billing procedures.

Contribute to achieving departmental revenue and guest satisfaction targets.

Standards, safety & compliance:

Maintain the highest standards of personal hygiene, grooming, and professional presentation.

Ensure compliance with health, safety, and hygiene regulations at all times.

Follow all sanitation procedures and infection control standards.

Maintain strict confidentiality regarding guest information and treatment details.

Support sustainability initiatives and environmentally responsible practices.

Qualifications

Qualifications & experience:

Minimum 2–3 years of experience as a spa therapist in a luxury or five-star hotel or spa environment.

Recognized certification in massage therapy, beauty therapy, or spa treatments.

Knowledge of various treatment techniques (e.g., Swedish, deep tissue, aromatherapy, facials).

Additional certifications in specialized treatments are an advantage.

Pre-opening experience is a plus.

Skills & competencies:

Strong technical expertise in spa treatments and wellness practices.

Excellent interpersonal and guest engagement skills.

High attention to detail and service quality.

Ability to recommend treatments and retail products confidently.

Strong time management and organizational skills.

Ability to work in a team-oriented environment.

Personal attributes:

Passion for wellness and delivering exceptional guest experiences.

Calm, composed, and professional demeanor.

Guest-focused with a warm and empathetic approach.

Physically fit and able to perform treatments for extended periods.

Reliable, discreet, and trustworthy.

Additional information

Understanding of ultra-luxury spa standards.

Ability to deliver both structured treatments and holistic wellness experiences.

Experience in destination-inspired or culturally influenced therapies is an advantage.

A proactive, service-oriented approach with strong attention to detail and consistency.

Impeccable grooming and presentation aligned with luxury standards.

Willingness to work shifts, including weekends and public holidays.