Roles & Responsibilities

Ensure work is performed based on approved policies, processes, procedures, and instructions

Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement

Ensure day-to-day activities are properly performed in line with policies and procedures

Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:

Assist in administering patient satisfaction and perception surveys

Collect and compile patient feedback from multiple channels including digital tools, in-person interviews, and suggestion boxes

Analyze feedback results to identify patterns and potential areas for service improvement

Coordinate with relevant departments to address patient concerns or complaints

Participate in the planning and implementation of service recovery programs

Help prepare reports and presentations related to perception trends and KPIs

Support awareness campaigns aimed at educating staff about patient perception and expectations

Ensure all perception-related activities comply with regulatory and accreditation standards

Maintain accurate records and databases of feedback and perception data

Assist in benchmarking patient perception performance against industry standards

Desired Candidate Profile

Key Contacts Key Internal Stakeholders Key External Stakeholders

Clinical Departments (Nursing, Physicians)

Marketing and Communications

Quality and Patient Safety Teams

All staff

Patients and Families

Ministry of Health (MOH)

Accreditation Bodies (e.g., CBAHI)

External survey vendors or consultants

Job Qualifications and Requirements Knowledge and Experience

1 3 years of experience in patient experience, quality, or data analysis roles within healthcare

Familiarity with patient feedback tools and satisfaction indicators

Understanding of healthcare systems and patient rights in Saudi Arabia Education and Certifications

Bachelor s degree in Healthcare Administration, Public Health, Business, or related field Skills

Strong communication and interpersonal skills

Analytical thinking and data interpretation

Organized and detail-oriented

Team player with the ability to work cross-functionally

Proficient in Microsoft Excel, PowerPoint, and data visualization tools

Fluent in English and Arabic are an advantage Attitude

Strong Work Ethic

Dependability and Responsibility

Possessing a Positive Attitude

Adaptability

Honesty and Integrity

Self-Motivated

Motivated to Grow and Learn

Strong Self-Confidence Conditions

This job description will become effective from the date signed by the employee.

This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.

Company Industry

Medical / Healthcare / Diagnostics / Medical Devices

Department / Functional Area

Administration