Job Summary

The Team Leader works collaboratively with the Manager and the Medicine/Surgical team including physicians, nurses, allied health professionals, and support staff to provide leadership that reflects the organization’s Vision, Mission, Values, and strategic goals.

The Team Leader is responsible for coordinating patient care and overseeing all unit activities. By offering leadership and support to all team members, the Team Leader ensures that every patient admitted to Med Surg receives the highest quality of care. As an active member of the program’s leadership team, the Team Leader will participate in staff and team meetings, as well as unit- and hospital-wide initiatives (e.g., Bedside Shift Reporting).

Working closely with the Manager, the Team Leader helps ensure appropriate staffing levels, skill mix, and delegation of daily operations, while maintaining a focus on delivering safe, patient-centered, high-quality care.The Team Leader fosters collaboration among patients, families, staff, physicians, and external partners to promote evidence-based practices, effective patient flow, and a positive care experience.

Responsibilities

Provides support, leadership and teambuilding

Attends and/-or leads daily team huddles independently and in collaboration with the Manager. Commitment to leading huddle in the absence of the Manager including discussion of hospital and unit initiatives, performance data and dialogue with invited guests

Ensures compliance with unit/hospital initiatives through participation and observation (e.g. Bedside shift to shift report, Hand Hygiene etc.)

Coordinates the flow of department demonstrating the ability to be flexible and creative to ensure timely, safe care to patients

Actively participates in resolving Risk Management File (RL6) submissions and provides Manager with report

Participates in evaluating and planning interventions to decrease risk of future incidents or near misses

Assumes role of Control Person in all Emergency Codes, providing clinical expertise

Participates in maintaining statistical data as required by the program

Fosters an environment that enables communication, creative thinking and participation by modeling approachability and visibility

Ability to provide mentoring, guidance, acts as a resource and role model to both novice and experienced nurses within the unit on issues related to patient flow and CNO professional Standards

Monitors and ensures compliance with clinical standards as well as unit-based policies and procedures and clinical practice guidelines

Works with leadership to implement and sustain process improvement initiatives

Ensures staff and patient safety through knowledge of Code policies and procedures

Participates in case reviews to support staff development and improve patient care.

Coordinates patient/staff assignment

Develops daily nurse/patient assignments ensuring that the assignment reflects RN or RPN scope of practice, experience and knowledge of the type of care required for the unit.

Fills daily staffing needs in collaboration with clerk, staffing office and program manager as required.

Re-evaluates Enhanced Observation needs in conjunction with team and Primary Care RN on a shift by shift basis.

Adjusts nurse/patient assignments as needed to ensure safety, balance, and the minimization of overtime

Ensure breaks are planned around actual or anticipated patient activity, ensuring a safe working environment and adherence to the collective agreement.

Coordinates patient flow in collaboration with the ADT nurse by facilitating the timely, admission, transfer and discharge of patients.

Coordinates admissions, transfers in, transfers out and discharges with the ADT nurse, ER team leader, sending facilities, and receiving facilities.

Determines Expected Date of Discharge (EDD) for new admissions and transfers, and place EDD in the EMR and on the patient whiteboard.

Coordinates multidisciplinary team to identify barriers to discharge and act upon them to provide resolution prior to EDD.

Coordinates and lead daily bullet rounds (ensuring compliance with goal of 30 minute timeframe).

Ensure all quality initiatives and safety checks are completed as needed (daily, weekly, monthly).

Communicates with the Care Team including medical staff to facilitate continuity of care:

Communicates and Collaborates with the Clinical Manager.

Assists primary nurse in communication with MRP and specialists in their absence, by ensuring patient updates are received from each nurse.

Participates as a member of the Medicine Quality Committee, Staff Meetings and other committees to disseminate messages from these committees to the team.

Provides Manager updates on patient care issues including family, substitute decision maker, POA etc.

Notifies Manager of potential complaints.

Informs Manager of staffing concerns.

Makes Manager aware of supply and equipment issues.

Informs Manager of trends affecting patient flow.

Provides Manager of initial investigation of risk issues.

Actively involved in Medicine Quality and Senior Friendly initiatives.

Qualifications And Experience

Registered and in good standing with the College of Nurses (CNO) as a Registered Nurse.

Current Basic Cardiac Life Support (BCLS) certificate is required.

Current ACLS

CC1 required. CC2 preferred.

Management of Aggressive Behaviour or equivalent preferred.

Certificate in Gentle Persuasive Approach preferred.

Five (5) years current acute/cardiac care nursing experience required

Active participation in Medicine Quality Committee and/or other leadership teams considered an asset

Proficient in Meditech and Carescape Monitoring System

Additional Leadership, Management, Conflict Resolution courses would be an asset

In-depth knowledge of LEAN methodology - Green Belt certification preferred

Skills And Abilities

IV therapy initiation and maintenance (parenteral therapy).

Demonstrates excellent assessment, communication, organization, problem solving, decision making and critical thinking skills.

Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.

Demonstrates a strong abilities to facilitate patient and family-centered care and establish therapeutic relationships.

Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

Commitment to providing an exceptional experience for patients, family and staff.

Demonstrated commitment to the professional growth and development of self and others.

Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion.

It is the responsibility of all employees to work in a safe manner and promote health and safety in the workplace.

Demonstrated appreciation and respect for protocol, professionalism and confidentiality.

Models behaviour that is aligned with the values (Integrity, Compassion, Accountability, Respect and Excellence) of Stevenson Memorial Hospital.

Our Values

Models behaviour that is aligned with the values of Stevenson Memorial Hospital.

Integrity - We adhere to the highest ethical principles

Compassion - We respond to our patients’ needs with empathy

Accountability - We are accountable to one another and to our community

Respect - We embrace the diversity of our patients, staff and community

Excellence - We support a culture of distinction