About the job

TeleNurse

HealthLink BC

Burnaby or Langley, BC

Are you looking for a change? Have you been interested in learning more about Telenursing?

The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.

What You’ll Do

Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.

Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.

Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.

Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.

Competently apply knowledge; promote an integrated self-care health program and practice shared decision-making with callers.

Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.

Monitor call flow and contribute to achieving service targets and maintaining standards of care. Contribute to the service evaluation by collecting designated statistics; make recommendations for changes or enhancement to technology, navigation or resource acquisitions.

Communicate operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.